There are 10
guidelines for providing observer feed back to a group. The first one explains
that the more specific the feedback the better. This way the group has concrete
evidence and suggestions to improve off of. The second one says to focus on the
behaviors of the group members that can be changed. Since communication is the
primary factor in all groups, it makes sense to focus on the behaviors since it
is the primary basis of how communication is perceived. The third guideline
explains that the observers observations are meant to be useful. Arguing and
debating over things in the group as an observer is the exact opposite. The
fourth point iterates that the observer should focus on two to three main
points for feedback instead of everything. Two or three points can go much
further in terms of a group understanding and making changes instead of trying
to change everything. Number five reminds the observer to not forget his/her
role as the observer. That is, the observer is a facilitator and developer of
the group, not a subjective and biased outsider. The sixth guideline says to
accentuate the positive aspects. Humans respond better to positive and
constructive comments than negative ones. Number seven says to end with
specific suggestions. After all the feedback, groups tend to forget, so ending
with specific suggestions leaves the group freshly remembering what they need
to work on. The eighth guideline reminds observers to be clear and
concise. Get straight to the point in
the feedback whether it's written or said. Number nine says compliment in
public and criticize in private. And for the last guideline, it reminds the
observer that the feedback is meant to help the group develop and grow. The
feedback should be positive and constructive.
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