One
concept from the assigned ready this week, not already discussed, that I found
useful was Using Nonverbal Communication
from Active Listening section. As I was
reading this chapter I was trying to see what thing I do and don't do when
listening to others. One concept that stuck out to me even before I got to this
section was nonverbal communication. Overall I think that I'm a good active
listener. The book indicates that eye contact, head nodding, sitting in
attentive manner all indicate interest when listening. Fidgeting, frowning,
looking away, reading notes are indications of not listening. I've done both,
and simultaneously. For instance, saying "Yeah I understand," and
looking at my phone. When talking about making first impressions, I nod my
head, make eye contact and sit attentively to make sure the person know I'm
110% paying attention to them. Reading this section reasserted myself about
active listening and nonverbal communication. It reminded me about how I act,
what I do and what I don't do.
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